Privacy policy
At Rich Niveau, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.
1. Information We Collect
When you place an order or interact with our website, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed securely by trusted payment providers)
- Order History
- Device Information (IP address, browser type, cookies)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products and website
- Prevent fraud and unauthorized transactions
- Send promotional offers (only if you have opted in)
3. Payment Security
All payments are processed through secure third-party payment gateways. We do not store or have access to your complete payment information.
4. Cookies
Our website uses cookies to improve your shopping experience, remember your preferences, and analyze website performance.
You may disable cookies through your browser settings, although some features of the website may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared with trusted service providers such as:
- Payment Processors
- Shipping & Courier Partners
- Website & Analytics Providers
Only when necessary to complete your order.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
7. Your Rights
You may request to:
- Access your personal information
- Update incorrect information
- Delete your account information (where legally permitted)
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact our customer support team through our Contact Us page.